Energy Consumer Advocacy
Provided by National Grid
Every 1st and 3rd Friday of the month, a National Grid Consumer Advocate will be present at Good Neighbors Health Care from 1:30-4:30pm
1) Get the help you need:
National Grid's Consumer Advocates are here to assist low-income and special-needs customers by meeting their energy needs through early intervention, crisis bill paying management, outreach and education. We work closely with the community agencies that serve our customers to ensure availability of programs and services.
2) Consumer Advocates also provide information and assistance with:
- Extended payment arrangements
- Bill paying programs
- Accessibility of billing for special needs populations
3) Additional Assistance
Speak with a Consumer Advocate in your area for the following additional assistance:
- We will help connect you with agencies that provide services to our communities including bill payment assistance.
- Services to homebound customers.
- Presentations to consumer groups and agencies on financial assistance programs, energy-saving tips and payment options.
National Grid partners with the following agencies to bring you solutions for energy efficiency:
- New York State Energy Research and Development Authority (NYSERDA)
- Residential Energy Assistance Programs (REAP)
- EmPower New York℠
- Assisted Home Performance with ENERGY STAR®
- Energy Services Company (ESCO)
4) Learn more about Energy Efficiency at:
http://www.nationalgridfloe.com/
https://www.powerofaction.com/efficiency/
5) Resource Contacts:
- National Grid Customer Service: 1-800-642-4272
- Credit and Collections: 1-800-443-1837
- Life Support Outage Hotline: 1-800-460-0316
- Consumer Appeals Team: 1-877-444-6337
Email: CustomerService@us.ngrid.com
A National Grid Consumer Advocate will be present every 1st and 3rd Friday of the month from 1:30-4:30pm
